Returns & Refunds

Last updated: 5 November 2026

Return window

You can request a return within 7 days of receiving your order.

Conditions

• Fabric must be unused, uncut and unwashed, in its original box and packaging.
• Fabric that has been cut, sewn or tailored cannot be returned.
• Gift boxes must be returned complete and in resaleable condition.

Colour differences

We photograph our fabrics carefully, but colours can look slightly different depending on your screen. If you are unsure about a colour, message us before ordering and we will help.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund, including delivery costs.

How to return

• Contact us with your order number and the reason for the return. Call or message us on +971 54 335 5447 or WhatsApp.
• We will confirm your return and arrange collection or explain how to send it back.
• Unless the item was damaged, faulty or wrong, return delivery costs are paid by the customer.

Refunds

Once we receive and check the returned item, we will refund it to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank. Original delivery charges are refunded only if the item was damaged, faulty or wrong.

Exchanges

If you would prefer a different colour or fabric, tell us when you request the return and we will help you exchange it, subject to availability.