Privacy Policy
Last updated: 5 November 2026
This policy explains how Gemash (“we”, “us”) collects, uses and protects your personal information when you visit our website or place an order.
Information we collect
- Order details: your name, phone number, email address, billing and delivery address, and the products and colours you order.
- Account details, if you create an account: your login email and order history.
- Messages you send us by phone, WhatsApp or email.
- Technical information such as your browser type and pages visited, collected through cookies needed for the cart and checkout to work.
How we use your information
- To process, deliver and support your orders, including contacting you about delivery.
- To answer your questions and provide customer service.
- To keep our website secure and prevent fraud.
- To meet our legal and accounting obligations in the UAE.
We do not sell your personal information.
Payments
Card payments are handled by our payment provider over a secure connection. We do not store your full card details on our website.
Sharing your information
We share only what is needed with trusted partners who help us run the store, such as delivery companies (your name, phone and address) and our payment provider. Our contact page shows a Google Maps map, which is provided by Google under its own privacy policy.
Cookies
We use essential cookies to keep items in your bag, run checkout and remember your login. You can clear or block cookies in your browser settings, but the bag and checkout may not work without them.
How long we keep information
We keep order records for as long as required for accounting and legal purposes, and other information only for as long as it is needed for the purposes above.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, subject to the records we must keep by law. Call or message us on +971 54 335 5447 or WhatsApp.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.
Contact
Gemash, Mohamed bin Zayed City, Z22, Abu Dhabi, United Arab Emirates. Call or message us on +971 54 335 5447 or WhatsApp.